Yes, these amenities are provided for complimentary use within the mall premises.

A refundable deposit of RM50 is required for loaning of amenities.

Kindly proceed to our Concierge located at 2nd floor in front of the BestBuy Flagship Store.

The maximum duration per usage should not exceed four (4) hours, and all items must be returned by 9:30PM.

Upon returning the item in the same condition as when it was loaned to you, your deposit will be refunded. Please ensure there are no food crumbs or moisture on the loaned amenities.

Our amenities are intended for use exclusively within Sunway Carnival Mall only and are not suitable for outdoor use.

Our baby strollers are suitable for children aged 4 years old or below, weighing maximum up to 15kg.

Wheelchairs are prioritised for individuals with physical disabilities, the elderly, pregnant ladies and those with walking difficulties.

Child safety is one of our top priorities. Parents with toddlers are encouraged to obtain a child wristlink from our Concierge, located at 2nd floor, in front of the BestBuy Flagship Store

The child wristlink is a band that keeps your child close to you at all times.

Yes, Sunway Carnival Mall offers power banks for loan. Please proceed to our Concierge located at 2nd floor in front of the BestBuy Flagship Store for assistance.

Our power bank is intended for use within Sunway Carnival Mall only. Please ensure it is returned before you leave the mall.

Kindly contact our Concierge immediately at +604- 2020 128.

As the power bank is a complimentary amenity provided by Sunway Carnival Mall, we kindly request that you take good care of the item.

Kindly contact our Concierge for immediate rectification and/or replacement.

The weight limit for our wheelchair is suitable for below 90kg.

Yes, the baby room is located at 1st floor (behind Brands Outlet).

From 10.00AM till 10.00PM.

Yes, our baby room is equipped with a nursing room for your comfort while nursing your baby.

Our baby room is equipped with hot water dispenser. A cleaner is designated to ensure cleanliness and high level of hygiene in our baby room. Should you require assistance, approach Customer Care team at +604-2020 128.

Yes, he may. However, it is not advisable for him to be in the nursing room.

The Autsome Calm Room is open daily from 10AM to 10PM.

The Autsome Calm Room is located on the 2nd floor, near Old Town White Coffee.

STEP 1: Register as an Autsome Member at the Concierge, 2nd Floor to gain access.
STEP 2: Present your identification documents to our Customer Care Personnel for registration. Access will be granted to parents/guardians of members only.
STEP 3: Press the bell button for assistance or call the hotline at 04-2020 128.

NOTE: Registration is exclusively for parents/guardians of autistic individuals.

Yes. You may refer to this link for registration https://www.sunwaycarnival.com/autsome/registration-form

Click here for more information https://www.sunwaycarnival.com/getting-here

Our carpark is open from 8AM – 3AM. We do not allow overnight parking in the mall.

Our valet parking services are available at the Main Entrance near Uniqlo and the West Entrance near The Brew House.

Yes, we have a total of 18 disable parking bays. They are located at:
Zone A: CP3 – CP7, Multilevel Car Park
Zone B: Basement Car Park

The driver of the vehicle should have a valid & visible handicapped sticker placed on the windscreen.

The Carpark helpdesk operation hours are from 8.00 am – 3.00 am daily.

Our carpark helpdesks are located on Level CP3 at Zone A and Level 2A at Zone C. If you have difficulties in locating them, kindly contact them at +604-2020 282.

You can reload your Touch 'n Go card at TNG kiosks located at CP3, SENQ, WATSONS and other available designated locations.

1. Auto Pay Stations via credit/debit card or TNG eWallet. The Auto Pay Stations are located at:
ZONE A:
CP3 – CP7 (Escalator Lobby)

Zone B:
Travellator Lobby

Zone C:
2nd Floor – Lift Lobby CP2
CP3 - CP4 - Travellator Lobby

2. Touch ‘n Go card if you are using Touch ‘n Go card to enter the car park entrance.

Please remember to check that your TNG card has sufficient balance before proceeding to make payment prior to your exit. The minimum amount required is RM5.

Please pay at the Auto Pay Stations or online via Sunway Super App before you collect your car. Once payment is complete, you have a 15-minute grace period to exit the parking.

Yes, receipts will be available after each successful payment, whether through the Auto Pay Stations or via Sunway Super App. Alternatively, you may also visit the Carpark Help Desk for receipt assistance.

You may proceed to car park helpdesk or contact carpark helpdesk at +604-2020 282.

The maximum height of our car park entrance is 2.1m. Therefore, flatbeds & boom trucks are not suitable for towing inside our car park. For further advice, kindly contact our Car Park Help Desk at +604-2020 282.

Upon entering the carpark, there is a standard 15-minute grace period during which you may exit without incurring any charges.

If the carpark boom gate did not open at the exit, you will need to pay additional hourly charges until you leave. You may contact our friendly carpark personnel for assistance either by using the boom gate intercom machine or by calling 04-2020 282.

No, reserving parking spaces is not available.

We do not allow overnight parking in the mall.

You may contact Car Park Helpdesk at +604-2020 282.

Please call 04-2020 282 for refund assistance or proceed to Car Park Helpdesk.

Please contact Car Park Helpdesk at +604-2020 282 for assistance. Remember to lift up the front bonnet of your car so that it is easier for our team to spot you.

Yes. For more information, you may contact the Management Office at +604-2020 128, from Monday to Friday, 9:00AM to 6:00PM except weekends and public holidays.

Electric Vehicle (EV) and Hybrid charging stations are located in Zone A (CP3) and Zone B (Basement).

There is no charge. However, you have to bring your own cable.

You may contact the Car Park Helpdesk at +604-2020 282.

Yes, it is also located at the Concierge, 2nd floor in front of the BestBuy Flagship Store. For assistance, you may contact our Customer Care team at +604-2020 128.

Please proceed to the Concierge and inform our Customer Care Personnel. Your full name and contact details are required for documentation purposes. Please provide a detailed and accurate description of your lost item to facilitate verification by the personnel. If your item has been found, you may proceed with the claim process.

You can approach our Concierge to return the item. Our Customer Care Personnel will record your name and contact details for documentation purposes. Some owners may wish to express their gratitude for the return of their item; however, your contact number will only be disclosed with your permission. If you prefer to remain anonymous, we will respect your decision.

You will need to verify ownership of the item. For instance, if it is a phone with a security lock, you will be required to unlock it. For other items, you will be asked to describe the contents of the said item. After verification, please provide your full name, identification, and contact number for documentation purposes.

We advise that the owner collects the item personally. However, if they are unable to do so, please contact the Customer Care Team beforehand to inform us that a representative will be collecting the item on their behalf. The representative will need to provide relevant information upon claiming.

It is possible that your item has not been found. Please feel free to contact our Customer Care team at 04-2020 128 or visit in person for confirmation.

You may contact Management Office at 04-2020 128, from Monday to Friday, 9:00AM to 6:00PM except weekends and public holidays.

Yes. The Surau or Muslim Prayer Room is located at LG (near Burger King).

Please ensure you keep your belongings within sight during prayer to prevent any unforseen circumstances.

Tesla Supercharger Station is located at valet parking in front of main entrance.

We have total 4 bays supercharger station available 24/7, up to 250kw CCS compatibility.

Charges for Tesla Supercharger Parking Bay are RM5 per hour while charging. After fully charged, you shall move your vehicle to others parking bay.

No, hybrid car cannot use Tesla Supercharger. Tesla Supercharger is ONLY for Tesla cars.

To use the Tesla supercharger, simply plug in and charge automatically. With the Tesla app, you can view availability, monitor your charge status or get notified when you’re ready to go.

You may call Tesla Malaysia hotline at +1800-810-656 or visit Tesla official website at https://www.tesla.com/supercharger